Refund policy

REPLACEMENT / REFUND POLICY

If the goods or services received are defective or not fit for purpose, if there is a quality issue, missing item or bad product, a full refund or replacement may be provided. Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit or food not being delivered based on order requirements. 

We guarantee that our goods:

1. Are of acceptable quality. This means they will be safe, durable and free from defects. They will be acceptable in appearance and finish, and fit for consumption.
2. Match the description given to you although it may differ slightly in presentation as products are all hand-made.

How do I contact Passione Gourmet Deli if I feel that I am eligible for a Replacement or Refund.

To request a replacement or refund, phone 08 9409 2273 as soon as possible; alternatively, within a 24 hour time frame after the order date, email passionegourmetdeli@icloud.com and place in the Subject Title: Replace or Refund, and your Name, or Business Name. We welcome you to attach images explaining your situation. Also please provide details about the manner in which the goods fail to serve their purpose, or you deem not up to standard.